Contact and directions
How to reach the office, and how to get there.
Office contact details, opening hours and directions, including a map.
Use this for anything that is not already a button elsewhere in the portal — maintenance requests go through Reports and rent questions through Payments, both of which reach the right person faster than a phone call.
Use the right route, and it is faster
| What you need | Where |
|---|---|
| Something broken or not working | Report a problem |
| A question about rent or a payment | Pay your rent |
| A receipt or invoice | Receipts |
| Registering a guest overnight | Overnight guests |
| Leaving | Give notice |
| Anything else | Here |
These are not just links to the same inbox. A maintenance report creates a tracked job with your photos attached and reaches the person who schedules the work; the same thing described in a phone call has to be re-entered by someone before anything happens.
Emergencies
For anything involving safety — gas, water pouring in, fire, a lock that has failed and left you outside at night — call rather than submitting a report. A report is read during office hours.
The emergency number is shown with the contact details, and it is also in your building handbook.