Giving notice
Tell us you are leaving, and see what it costs before you confirm.
Filing notice is what ends your tenancy. Until it exists, your tenancy continues even after your contract end date has passed — see month-to-month.
Give the date you are leaving, which is your last day in the room, not the day after. Before you confirm, the form shows what the departure will cost: the final month's rent, prorated to that date, and any short-notice or early-leaving charge.
The notice period runs from the day you file, not from the day you decided. Filing a week late can move you into a charge, so file as soon as you know.
Those charges are billed to you. They are not taken out of your deposit — see deposits for why that distinction matters.
Moving to another room in the same portfolio is a room change, not a move-out: ask staff rather than filing notice, because a room change carries your deposit across and raises no leaving charge.
Before you file
Two decisions are worth making first, because they are hard to undo:
- Is this a move-out or a room change? Moving to another room in the same portfolio is a room change, not a move-out. Ask staff rather than filing notice: a room change carries your deposit across and raises no leaving charge.
- Is the date right? Give your last day in the room, not the day after. Rent is charged through that day.
What the form shows you
Before you confirm, the form shows what the departure will cost: the final month's rent, prorated to your date, and any short-notice or early-leaving charge.
The notice period runs from the day you file, not from the day you decided. Filing a week late can move you into a charge that filing promptly would have avoided, so file as soon as you know — even if the date might shift slightly.
The longer month-to-month period applies if you were already month-to-month on the day you filed. Month-to-month starts earlier than most people expect: it begins when your notice window opens — one notice period before your contract end date — not when the contract ends. If you have not given notice by then, your contract has already rolled over.
So filing early, before that window opens, holds you to your contract's own notice period, even if the date you are leaving falls a little past your contract end. Staying a few extra days does not change the rule you were held to when you filed. Filing inside the window means the longer period applies, even if your contract end date has not arrived yet.
Two charges, never both
If you leave before your contract ends, or with less notice than required, one charge may apply. They never stack: only the larger of the two is billed. See Move-out penalties.
Those charges are billed to you. They are not taken out of your deposit — though anything still unpaid at settlement is netted off it then. See Deposits.
After you file
Your move-out gets its own page — see The settlement.
If your plans change, tell staff rather than filing a second notice. A date can be moved, and moving it recalculates the final month automatically.