Paying your rent
What is due, how to pay it, and what happens if a payment is late.
Everything you owe and everything you have paid, in one list: your move-in invoice first, then rent month by month.
The tab appears once your reservation is confirmed and your contract is signed — before that there is nothing to pay. A dot on it means something is overdue.
You can pay by card, or upload proof of a bank or app transfer; a cash appointment can be scheduled instead where your workspace offers it. Whichever you use, pay against the row shown here rather than sending money against an old reference — that is what keeps your ledger straight.
Pay against the row
Pay against the row shown in the list, not against an old reference or a remembered bank detail. Payments are matched to the charge they were made against; money sent against a stale reference has to be found and reallocated by hand, and until it is, your account still shows the amount as unpaid.
Proof of transfer
If you pay by bank or app transfer, upload the proof here. That is what lets the payment be matched before it clears.
Upload the confirmation showing the amount, the date and the recipient. A screenshot of just a success message cannot be matched to anything.
If a payment is late
A dot on the tab means something is overdue. Pay it if you can; if you cannot, say so early. A late payment that has been discussed is an arrangement, and one that has not is a debt collection problem — and unpaid amounts are also netted off your deposit at the end. See Deposits.
One transfer for several bills
If one transfer paid several bills (a month's rent and a charge, say), each bill still shows on its own, marked paid, with a Paid together line giving the transfer's total and how many bills it covered.
Receipts
Every payment produces a receipt, available from Receipts.