Completing a cleaning event

Record what you actually did: when you started and stopped, how you travelled, and photographs of the room.

Photos

Finish stays disabled until the after-photos exist. That is deliberate, not a bug. The after-photos are what settle a later dispute about the state a room was left in, and nobody goes back for them.

Take before-photos too where the room needs them. A before-and-after pair is worth far more than either on its own, because it shows what you changed rather than what was already there.

Work periods

Log your work periods as you go, not from memory at the end of the day. They are what your timesheet is built from, and a remembered time is a guess.

Typing a time into the box is not the same as saving it. If you type a start time and then navigate away without saving, the box can still show what you typed while nothing has been recorded. Save each period before you move on, and if you come back to a cleaning event and a time looks right but the total does not, that is the thing to check.

You can log more than one period on a cleaning event — start, break, resume — and they add up.

Why your paid hours may be more than you worked

This is the most common question, and the answer is in your favour.

Certain tasks carry a three-hour minimum. If a task with that guarantee takes you ninety minutes, you are still paid for three hours. Where a cleaning event covers several guaranteed tasks, the minimums stack.

So the hours you are paid are the greater of the minimum for that cleaning event and the time you actually logged — never the smaller.

The "Labor" figure on a cleaning event is the billed hours, which already includes any minimum. It will not always equal the sum of your logged periods, and when it is larger, that is the guarantee doing its job. Do not adjust your periods to make the two match — the periods should say what really happened.

Some cleaning events are fixed price instead. On those there is no hourly rate and no minimum; the agreed amount is the amount. Your periods still matter as a record of the work, they just do not drive the payment.

Travel

Record travel separately from work time. Transit fares are set per building and applied for you, both ways, so you do not need to keep receipts for the usual journeys.

An unusual journey — a taxi with heavy items, an unexpected route — should be raised with your coordinator rather than absorbed into a work period.

If you find something broken

Report it on the cleaning event. It becomes a maintenance request automatically; you do not need to tell anyone separately, and you should not try to fix it yourself unless that is what you were sent to do.

Include a photo. A request with a photo gets dealt with; a request that says "the tap is broken" usually generates a second visit just to look at it.