Your cleaning events
What you have been assigned, and how it got there.
Your scheduled cleaning events: which building, which unit, when, and what kind of work.
Where a cleaning event comes from
Cleaning events arrive two ways, and both look the same to you:
- Someone schedules one directly — a turnover after a resident leaves, a one-off job.
- A recurring rule generates it weeks ahead — common areas every Tuesday, for instance.
You do not need to know which is which to do the work. It matters only if a recurring cleaning event is consistently wrong, in which case the rule needs changing rather than each generated cleaning event.
Accept or decline — do not just leave it
If an assigned cleaning event is wrong for you — wrong day, wrong building, not your job — decline it. An unaccepted cleaning event is visible to whoever is coordinating; a silently ignored one looks accepted until the day it is missed.
Declining is not a complaint. It is the only signal the coordinator gets that the cleaning event needs to go to someone else, and the earlier it comes the easier it is to reassign.
Cleaning event states
| State | What it means |
|---|---|
| Scheduled | Assigned, not started. |
| In Progress | You have started work. |
| Completed | Finished, with the required photos. |
| Cancelled | Called off. Do not travel to it. |
Some cleaning events also need approval after you finish — a coordinator confirms the work before it is closed off. A cleaning event sitting in that state is not waiting on you.
On the day
Check the cleaning event before you travel. A cancellation or a time change made that morning shows here, and it is a wasted journey otherwise.
Start the cleaning event when you actually start, not when you set out. Travel is recorded separately — see Completing a cleaning event.
If you cannot get in
Report it on the cleaning event rather than abandoning it silently. An access failure is useful information: it usually means a lock code changed, a resident is still in the room, or the departure moved. All three need someone to act, and none of them is your fault.
See also Room checks.