Timesheets and pay
How your hours become a monthly total, and what to check when it looks wrong.
A monthly timesheet per building, built from your completed cleaning events: hours worked, wage, and transit fares.
You do not fill a timesheet in. It is assembled from the cleaning events you completed, so everything on it traces back to a cleaning event you closed.
Your rate
Your rate is applied as it was at the time of each cleaning event. A rate change applies going forward; cleaning events already recorded keep the rate that was in effect when you did them.
That is why a month spanning a rate change shows two different rates. It is correct — each cleaning event was paid at the rate agreed when you did it.
Why your hours may be higher than the time you logged
Certain tasks carry a three-hour minimum, and where a cleaning event covers several of them the minimums stack. You are paid the greater of the minimum and the time you actually logged.
So a ninety-minute guaranteed task appears as three hours. That is the guarantee, not an error, and you should not adjust your work periods to "correct" it — the periods should record what really happened. See Completing a cleaning event.
Fixed-fee cleaning events
Some cleaning events carry a fixed labour fee instead of hourly pay — a flat amount agreed for that job. Those show the flat fee regardless of how long it took, and carry no minimum.
Transit
Fares are set per building and applied both ways automatically. They appear separately from your labour, and they are not part of your hourly total.
Paid holiday
Paid holiday appears only for employed staff. Contractors who invoice separately do not accrue it, and its absence on your timesheet is not a mistake if that is how you are engaged.
When a timesheet looks wrong
Work through it in this order — the first two explain nearly everything:
- A cleaning event finished without its work periods logged. This is by far the most common cause. The cleaning event is closed, so it counts, but it contributes no hours. Check the cleaning events behind the total.
- A period that was typed but never saved. The box can show a time that was never recorded. See the warning in Completing a cleaning event.
- A cleaning event assigned to a different building. Timesheets are per building, so the hours may be present, just on another sheet.
- A cleaning event still awaiting approval. It may not be counted yet.
If none of those explains it, raise it with your coordinator with the specific date and building — a total on its own cannot be investigated.