The waiting list
Join a list for a room that is not free yet, and respond when one is offered.
When nothing suitable is free, you can join a waiting list with the dates and kind of room you want. This tab appears only once you have an entry.
When a matching room comes up you are sent an offer, which you accept or decline from here. Offers expire — they are held for you, which means they are held from everyone else, so they cannot be held indefinitely.
You can edit your preferences while you wait, and retry the joining fee if a payment did not go through.
How an offer works
When a matching room comes up you are sent an offer. Accept or decline it from this tab.
Offers expire. While an offer is open the room is held for you — which means it is held from everyone else — so it cannot be held indefinitely. Letting one lapse without answering is the same as declining, but slower for everybody.
Declining does not remove you from the list. You stay on it for the next match.
Your preferences
Edit them while you wait. Dates, budget and the kind of room you want all drive what you get matched against, so preferences that no longer reflect what you want produce offers you will decline.
The desired move-in period is a window for the day you move in: the earliest and the latest day you could move in. It is not how long you will stay. Fields marked * are required when you join.
Widening your dates or areas is usually what turns a quiet waiting list into offers.
An entry with another company
You can have one open waiting list entry at a time. If yours is with a different management company from the one whose portal you are signed in to, it is listed here with that company's contact details. To change it, pay for it or cancel it, contact them; it cannot be managed from this portal.
The joining fee
Where a joining fee applies and a payment did not go through, you can retry it from here.
An entry whose fee has not been paid may not be matched. If you joined a while ago and have heard nothing, checking the payment status is the first thing to look at.
If you leave the list
You can cancel your entry from this tab. A cancelled or expired entry whose joining fee was paid stays here, under Cancelled entries, with a Deposit refund note: In progress while it is being refunded, Refunded with the date it was sent, or Not refundable when the terms you agreed to do not refund it. If the note does not match what you were told, use Contact us on the note.
If you are offered a room and accept
The offer converts into a reservation, and the portal changes accordingly — contract review appears, and the waiting-list tab stops being the centre of things. See Why a tab is missing.
Pricing is taken at the point the reservation is created, not when you joined the list. See Pricing snapshots.