Why a tab is missing
The sidebar changes with your tenancy — here is exactly what unlocks what.
Nothing is hidden from you arbitrarily. Each item appears once it can actually do something, and the most common support question is "where is X?" when X simply is not relevant yet.
| You will see | Once |
|---|---|
| Favourites, Showings, Reports, Contact | Always |
| Assistant | You have a reservation |
| Waiting List | You have joined a waiting list |
| Contract Review | There is a contract waiting for you to check |
| Contract Explanation | An explanation session has been arranged |
| Payments | Your reservation is confirmed and your contract is signed |
| Overnight Guests | Your reservation is confirmed |
| Move-In Condition, Move Out | Your contract is signed |
| Receipts | Your reservation is confirmed and your contract is signed |
| House Leader section | You are the house leader for your building |
A coloured dot on an item means something needs you — an unreviewed contract, a date to propose, or rent that is overdue.
The pattern
Almost everything in the portal is gated on one of three things: your reservation being confirmed, your contract being signed, or you having started something (joined a waiting list, been offered a contract explanation).
So the portal grows as your tenancy progresses. A tab that is missing today usually appears on its own once the step before it is done — no one has to enable it.
Two that surprise people
- Payments needs both a confirmed reservation and a signed contract. A confirmed booking on its own does not show it, because there is nothing to pay against until the contract exists.
- Move Out appears once your contract is signed, not near the end of your stay. It being visible from the start does not mean anything is expected of you.
The coloured dot
A dot means something needs you, not that something is wrong: a contract to review, a viewing date to propose, rent that is overdue, an offer waiting for an answer.
It clears itself once you have acted. If a dot persists after you have done the thing, the action may not have saved — open the item and check.
Still missing something
If a tab you expect is absent and the step before it is definitely complete, contact the office. It is more likely to be a record that has not been updated than a fault in the portal — for example a contract signed on paper that has not been marked as signed.