Ask the assistant

The Assistant answers questions about your own stay in plain language, in whatever language you write in. It is there for the questions you would otherwise send to the office and wait on: the Wi-Fi password, which day the plastic goes out, where to give your move-out notice, what you owe right now.

What it knows

It answers only from three things:

• Your handbook — the same sections you see on your building's handbook page: Wi-Fi, mailbox, garbage days, house rules, common areas, emergency information.
• Your own reservation — your building and room, your contract dates, a temporary room if you have one, a move-out notice you have filed, and what is billed and still unpaid.
• Your workspace's resident guides — the answers the office has written for common questions.

It knows nothing about anyone else, and it never shows you another resident's details.

What it will not do

• It cannot act for you. It cannot book, cancel, pay, change a date or send anything to the office. It tells you which page does it, or how to reach the office.
• It does not guess. If an amount, date or rule is not in the information above, it says so and sends you to the right page or to the office rather than estimating. Fees, penalties and notice periods are set in your contract, not by the assistant.
• It does not decide. Whether a contract change is possible, and what it would cost, is a question for the office.

Emergencies

If you describe a fire, a medical emergency, a crime or anyone in danger, it tells you to call 119 (fire and ambulance) or 110 (police) first. For a gas smell, a leak or a power cut it gives your handbook's emergency information and the office contact. Do not wait on a chat in an emergency — call.

Your conversation

The conversation stays in this browser tab and is gone when you close it; New conversation clears it sooner. If you ask a great many questions in a short time you are asked to wait a little before asking more.