Signing in
Email and password, or an emailed one-time code.
You sign in at the dashboard with your email, and either your password or a 6-digit PIN sent to your email: choose Sign in with email PIN on the login page. If you land on the residents' sign-in instead, choose Staff in the switch at the top of the page.
Sessions
A session lasts about a day. You get a warning before it expires and can refresh it without losing what you are in the middle of.
Refresh when you are warned rather than at the end of the day. Signing back in mid-cleaning-event is possible but it is one more thing to do with cold hands.
Setting your password
There is no shared starting password. If you have never set one, sign in with an emailed PIN, then choose a password under the lock icon at the top of the screen (on a phone: More › Change password). Use the same place to change it later.
Forgot your password
Choose Forgot password? on the login page and type your email. Enter the PIN we email you together with a new password, and you are signed in straight away.
Where you land
Where you land depends on what your account is allowed to do: housekeeping, maintenance, or general tasks. Two people signing in side by side can correctly see different home screens.
If something you expect is missing entirely — timesheets, say — that is a permission, not a fault. Your coordinator can change it.
What you can see
You see your own cleaning events, timesheets and paid holiday. Everything else — money, settings, other people's work — is closed to your account, not just hidden. That restriction is by design — see Roles and portals.
Leaving
If you leave, your coordinator switches your account off, and it stops working at once.
See also Your cleaning events.