FAQ & Troubleshooting
Moved Pages, Common Confusions
"Where did that page go?" — moved pages
Several old pages moved; old bookmarks still redirect, but here's the map:
| Old location | Now lives at |
|---|---|
| Residents | Rent Roll → Residents tab |
| Contracts | Rent Roll → Residents (open the resident) |
| Amenities / Reference Data | Settings → Reference Data |
| Stations | Settings → Stations |
| Email Templates | Settings → Email Templates |
| SignNow | Settings → SignNow |
| Sync | Settings → Sync |
| Errors | Settings → Errors |
| Staff Availabilities | Settings → Staff Availability |
| Market | Analytics → Pricing → vs Market |
| Expenses | Rent Roll → Expenses tab |
Common confusions
- "The unit shows occupied but the contract ended" — no move-out notice means the resident auto-renewed month-to-month and is still there. Contract end ≠ departure.
- "Availability looks wrong" — availability is date-driven. Check the unit's availability date and any move-out notice; the label follows the date.
- "Two knowledge bases?" — yes: Content → Knowledge Base is customer-facing (powers the public Moly assistant); AI Chat → Knowledge Base is internal staff knowledge (powers the staff assistant, contains this guide).
- "Two handbooks?" — yes: Handbooks = resident handbooks; Minpaku Handbook = short-stay guest handbooks with entrance codes.
- "A payment amount looks wrong" — check the resident's timeline first; move-in/move-out months prorate automatically, some charges merge into rent, and a few historical rows are intentionally unusual. Ask before "fixing" money rows.
- "My list filters disappeared" — on most lists the filters (the pills above the table) live in the URL, so a bookmarked or plain URL opens without them; some screens do not keep them yet and reset when you leave. Re-apply them and bookmark the filtered URL.
- "An email says it sent but the resident didn't get it" — check the record's send status (e.g. move-out report page shows failed sends) and History pages before resending.
- "I can't see a page a colleague sees" — housekeeper accounts see a reduced dashboard; some pages are admin-only.
When something is actually broken
- Reload the page and try once more.
- Check Settings → Errors — the failure is often recorded there with details.
- Report it as a ticket (Reports) with the page URL, what you clicked, and a screenshot, or tell a manager directly.
Who to ask
- Money questions (rent, deposits, settlements) → the manager responsible for billing.
- Contract/SignNow questions → the reservations manager.
- Anything technical (errors, sync, integrations) → the tech/development contact.
- Or ask the AI Chat first — it answers from this guide.