Content
Blog, Campaigns & Public Knowledge Base
Content (/admin/content)
Marketing and website content. Subtabs: Blog · Campaigns · Knowledge Base.
Blog
Articles for the public websites. Create them by hand, or with AI generation where it has been set up for your company — where it hasn't, the generate buttons say so and nothing is created. A new post's author defaults to your company name. Review drafts for accuracy and brand voice before publishing — the Dashboard home shows a Drafts card when posts are waiting. Posts are multilingual; check the main languages before publishing.
Topics follow real search demand when Search Console is connected. If your primary website has a Search Console site chosen under Settings ▸ Google Workspace, topic suggestions favour subjects people already search for — queries where your site shows up in Google but below the top three results, so it rarely gets the click. Without Search Console, topics are chosen exactly as before. To see how each post is doing in search, open Analytics ▸ Marketing.
Campaigns
Discount campaigns for marketing pushes: percentage or fixed-amount discounts, permanent or first-N-months, with optional site banner (headline, emoji, CTA). Campaign discounts apply automatically to qualifying new bookings and show in the resident's price breakdown for the campaign duration. End a campaign by its end date — existing residents keep the discount terms they booked with.
Knowledge Base (public)
The customer-facing knowledge base that powers the AI assistant on your public website. Entries are bilingual (English + Japanese) Q&A about living with us — booking, fees, house rules, area info. Keep it accurate: the assistant answers customers directly from these entries.
Important: this is different from the Staff Knowledge Base (AI Chat → Knowledge Base tab), which powers the internal staff assistant and contains this guide. Customer-facing info → here; internal procedures → Staff KB.
Entries can also start from a real conversation: Add to KB in the Inbox, OTA Inbox, Reports and move-out channel proposes entries (English and Japanese) for you to approve. Everything here also reaches the AI reply drafts in the Inbox, so keep it accurate.