Signing in
There is no password — you sign in with a code sent to your email.
The resident portal has no password. Enter your email and choose Send Verification Code: a 6-digit code is sent to that address. Type it in and choose Verify to sign in.
Use the same address your reservation was made with — the portal finds your tenancy by email. If the code does not arrive, check spam before requesting another.
Codes expire after 10 minutes, on purpose: an old code in an inbox should not be a way into your tenancy.
Why there is no password
There is nothing to forget, nothing to reuse from another site, and nothing to leak. A code sent to the address on your tenancy is both simpler and safer than a password you would use twice a year.
A code works only where you asked for it
A code works only on the screen where you requested it, and expires after 10 minutes. Once you request another, only the newest one works.
If you and a partner both need access, ask to be registered as co-occupants rather than sharing codes.
Choose Resend code whenever you need a new one. If you ask for too many in a short time, the screen asks you to wait and try again.
If the code does not arrive
- Check spam. It is an automated message.
- Check the address you typed. The code goes to exactly that address. If it is wrong, choose Use a different email, correct it and send a new code.
- Request another with Resend code. Only the newest code works.
If your reservation is not there
Any address can receive a code, so you can be signed in with one that is not on your reservation: the portal then says "No reservations found for this email address." Sign in again with the address your reservation was made with. If that is the one you used, the address on your tenancy may be wrong or out of date — contact the office and they can correct it.
Staying signed in
A session lasts about a week. After that you are asked for a new code. Your phone and your laptop are independent, so signing in on one does not sign you out of the other.
Some emails from the office — a move-in invoice, a rent reminder — have a button that opens the right page of your portal already signed in, without a code.