Showings
Viewings you have booked, and who is meeting you.
Your upcoming and past viewings, each with its date, the room, and the staff member meeting you, including how to contact them.
If you need to move or cancel a viewing, contact the staff member shown on it rather than booking a second slot — a duplicate booking holds a time nobody needs.
Changing or cancelling
Contact the staff member shown on the viewing rather than booking a second slot. A duplicate booking holds a time nobody needs, and on a busy property that is a slot another applicant could have used.
Cancel as early as you can if you no longer want to go. There is no penalty, and it frees the room and the person.
On the day
Bring photo identification if you were asked for it. Arrive on time — viewings are often booked back to back, and a late arrival usually becomes a shorter viewing rather than a later one.
If you are running late, message the staff member directly using the contact shown on the viewing.
After a viewing
A viewing is not an application and does not hold the room. If you want it, say so promptly — rooms shown to several people in a day are usually taken by whoever confirms first.