Your reservation
Your contract dates, status and documents, in one place.
Your tenancy as the platform holds it: the room, your move-in date, your contract end date, and what stage you are at.
Your documents live here too — the signed contract, your confirmation, and the move-in package — available to download at any time. Past tenancies stay listed, so a reference request years later does not depend on your own filing.
If a date here does not match what you agreed, say so before signing rather than after: dates drive the rent.
Your documents
The signed contract, your confirmation, and the move-in package are all downloadable here, at any time.
Past tenancies stay listed. A reference request or a tax query years later does not depend on your own filing.
Check the dates before you sign
If a date here does not match what you agreed, say so before signing rather than after. Dates drive the rent: your move-in date sets what your first invoice covers, and your contract end date sets your notice period and whether leaving counts as early. Changing either after signature is an amendment.
Stages
The stage shown tracks where you are: booked, contract issued, signed, moved in, notice given, moved out. It changes on its own as each step completes — there is nothing for you to update.
A stage that has not moved after you have done your part is worth querying; it usually means something on the other side has not been recorded yet.
If your booking is cancelled
A cancelled booking stays listed, marked Cancelled. If you had paid a deposit for it, the card shows a Deposit refund note saying where that deposit stands:
| Note | What it means |
|---|---|
| In progress | The deposit is being refunded and has not been sent yet. |
| Refunded | The money has been sent. The date shows when it was sent. |
| Not refundable | Under the terms you agreed to when booking, the deposit is not refunded. |
Whether a deposit is refunded depends on the terms of your booking and on how it was cancelled. If the note does not match what you were told, use Contact us on the note.
After you leave
Your reservation does not disappear. It keeps the record of what you paid, what was settled and what was refunded, which is what lets a later question be answered properly. See The tenancy lifecycle.