What you can and cannot see
The deliberate limits on the owner portal.
You see your buildings and nothing else — not other owners' properties, not portfolio-wide figures, and not the operator's own dashboard.
Within your buildings you see occupancy, contract dates, monthly rent, your statements with the rent and costs behind them, and the payments made to you. You do not see resident contact details, arrears or how they pay, their correspondence, or anything they have reported.
A statement's detail lists the rent collected for each room in the month — that is what the statement is made of — with the days each payment covers and the room's monthly rent, but never what is still unpaid.
That is a privacy boundary, not an oversight: your residents did not enter into an agreement with you to share it. Anything you legitimately need about a resident, ask us for and we will pass it on.
In short
| You see | You do not see |
|---|---|
| Your buildings and units | Any other owner's property |
| Occupancy and contract dates | Resident contact details |
| Monthly rent per unit | Resident arrears or payment methods |
| Your statements, and the rent and costs behind them | Resident messages or reported problems |
| Payments to you, with proof | |
| Portfolio-wide or operator figures |
Why the line is drawn there
Two different reasons, worth telling apart:
- Other owners' data is not yours to see for the obvious reason.
- Your own residents' personal data is withheld because their agreement is with the operator. They provided contact details, payment information and problem reports for the purpose of being managed — not for onward sharing with a landlord they never dealt with.
What to do when you need something
Ask. A legitimate need — a legal notice, an insurance claim, an access arrangement — is handled by the operator, who can contact the resident directly and pass on what is appropriate.
That is slower than looking it up yourself, and deliberately so: it means every disclosure has someone accountable for it.
Living in your own unit
An owner residing in one of their own units is a distinct case: they occupy it, but it is not an ordinary tenancy, and it is treated separately in reporting. See Availability.