Signing in

Enter your email address and a six-digit code is sent to it. There is no password. If you land on the residents' sign-in instead, choose Owner in the switch at the top of the page.

Only registered owners can sign in, so the address has to be the one your buildings are linked to. A signed-in session lasts about a week before you are asked for a new code.

Codes expire after ten minutes. If yours has, request another rather than retrying the old one.

Why a code and not a password

An owner signs in occasionally — monthly, often less. A password used that rarely is either forgotten or written down, and neither is good. A code sent to the address on your record avoids both.

When a code does not arrive

1. Check the address. It must be the one your buildings are linked to. Another address you also own will not work, and will not tell you so — there is nothing to send a code to. To fix a typo, choose Use a different email.
2. Check spam. It is an automated message and filters sometimes take it.
3. Request another. Only the newest code works. A handful of requests an hour are allowed; past that, the page asks you to wait before trying again.

If none of that works, the address may not be registered against your buildings yet. That is a setup step on the operator's side; ask them.

Sessions

A session lasts about a week. After that you are asked for a new code — there is nothing to renew and nothing is lost.

Signing in on a phone and a laptop separately is fine; they are independent sessions.