Your monthly statements
Rent collected, management fee, your costs, and the net payable to you.
One statement per building, for a single month or a run of months: choose From and To and press Show. A range is simply the months added together — every figure, and every list behind it, covers the whole range. The pickers reach back 36 months.
Each line reads:
| Line | What it is |
|---|---|
| Rent collected | Rent taken for your units that month, already net of any discount applied |
| Management fee | The fee for managing the building |
| Other income | Your share of short-term contract, bedding, restoration and room-change fees, and of other charges |
| Your costs | Maintenance and cleaning charged to you |
| Net | What is payable to you |
"Rent collected" being net of discounts is the line most often misread. A month with a promotion shows lower rent rather than rent plus a deduction — the discount never appears as a separate cost.
If no buildings are linked to your account yet, the page says so; that is a setup step on our side, not something you can fix from here.
Seeing what a figure is made of
Select any figure — for one building, or on the Total row — to open the lines behind it. The panel has a tab for each column, and every list adds up to the figure you selected.
| Tab | What it lists |
|---|---|
| Rent collected | Each rent payment received: its Paid date, room, resident, what it covered (rent, utilities, a discount…), the month it was billed for, and under Covers the days of that month it pays for and the month's full rent — for example "18/30 days of ¥82,000" — so you can check the amount yourself |
| Management fee | The rate and the rent it was charged on — or the fixed monthly amount — and the rent payments that make up that base |
| Other income | Each fee or charge you share in, the percentage that is yours, and the payments behind it |
| Your costs | Each cost charged to you — repairs, cleaning, supplies — with date, description and supplier, and your share where it is split |
| Net | How the four columns combine into the net |
The rent list shows only what was collected. It never shows what is outstanding or how a resident pays.
Payments made to you, and your running balance, are on Payments and balance.
Reading a month that looks wrong
Three things account for most surprises:
- A discount month. Rent collected is net, so a promotion shows as lower rent, never as an extra cost line. Compare against the unit's normal rent rather than against last month.
- A part month. A resident who arrived or left mid-month is billed for the days they had, so their rent is a fraction of the usual figure. The Covers column shows the days and the full monthly rent it was worked out from. See Proration.
- A move-in month with no rent. A resident moving in later in the month may have had that period collected on their move-in invoice instead, so the rent appears in a different month than you expect.
Timing
A statement covers calendar months and is available once a month has closed. The pickers reach back 36 months; older months open from Payments and balance.
Figures can still move after a month closes — a late payment, a settled deposit, a maintenance invoice arriving after the fact. The statement reflects the current position rather than being frozen on a date.
If a figure still does not look right
Ask, with the building, the month and the line. Every figure traces back to individual records, so a specific question can be answered precisely; "the total seems low" cannot.