Glossary
The words this product uses, and what they actually mean.
Where a term has a page of its own, it is linked. Where two terms are commonly
confused, the difference is spelled out rather than implied.
| Term | Meaning |
|---|
| Workspace | One operator's world — branding, fees, contracts, integrations and data. Two workspaces can hold the same physical building as two separate records, correctly. |
| Building | A property. Holds units. |
| Unit | What someone rents. Either a room in a shared house or a whole home. |
| Resident | Someone living in a unit for months. |
| Guest | Someone staying nights, arriving through a check-in link, with no move-out notice. |
| Co-occupant | Someone living with the resident, named on the contract but not the contract holder. |
| House leader | A resident who helps run a building's shared areas. |
| Owner | Whoever owns a building. May or may not be the operator. |
| Owner resident | An owner living in their own unit. Occupies it, but is not an ordinary tenancy — no refundable deposit, and excluded from deposit reporting. |
| Term | Meaning |
|---|
| Reservation | The tenancy record. Carries the contract, prices, ledger, documents and departure. A resident is a reservation. |
| Move-in invoice | The single invoice collecting everything due before arrival. Not always one month — a move-in after the 15th bundles the next whole month too. |
| Contract start | Drives billing and occupancy. |
| Arrival date | When the resident physically turns up, if that differs from contract start. Drives the condition-report window, and nothing financial. |
| Month to month | A tenancy continuing past its contract end with no notice filed. Still occupied. |
| Notice | The resident's statement that they are leaving, with a date. Ends the tenancy. |
| Expected departure | A resident mentioning they will leave, without filing. Advertises the unit as possibly available. Never read by billing or occupancy. |
| Room change | Moving a resident between units. Carries the deposit across; not a move-out. |
| Amendment | The new reservation a room or occupant change creates. |
| Term | Meaning |
|---|
| Ledger entry | One billable or payable event — a month's rent, an invoice, a charge, a purchase. |
| Line | One item inside an entry, with its own amount, category and period. The entry's total is the sum of its lines. |
| Charge | A one-off billed to a resident. Payable — not a deduction from anything. |
| Deposit | Refundable, held for the tenancy, settled at the end. Never revenue while held. |
| Settlement | Working out what is returned from the deposit after a departure. |
| No refund due | A settled deposit where the amount sent was zero. A complete outcome, but not a refund. |
| Penalty | An early-exit or short-notice cost. Always a charge, never a forfeit, and the two kinds never stack. |
| Proration | Billing a partial month by day ratio. Automatic at both ends of a tenancy. |
| Pricing snapshot | The price frozen onto a reservation at booking, so a later catalogue change cannot rewrite history. |
| Fee catalogue | Your workspace's own definitions of what it charges. The authority for any amount. |
| Fee code | A fee's stable identity. Survives relabelling. |
| Arrears charge | A charge collecting an earlier month's shortfall. Excluded from revenue — that income was recognised in the original month. |
| Term | Meaning |
|---|
| Request | One report of one maintenance problem. The inbox you group from. |
| Project | The maintenance job that one or more requests fold into. Numbered PRJ-####; gaps in the numbering are normal. |
| Visit | One trip by one person to one building on one day, bundling tasks. |
| Share link | A project handed to an outside contractor. Writable, and exposes the building handbook — treat it as a building credential. |
| Ticket | The conversation with a resident about a problem. Distinct from the work. |
| Term | Meaning |
|---|
| JST calendar day | How every date is anchored. A date has no time of day and does not shift for the viewer. |
| Whole yen | How every amount is stored. Rounding happens per line, not per total. |
| Role | Narrows what an account reaches inside the dashboard. Distinct from a portal, which is a different door entirely. |
